Warning

Lime Inbox is being deprecated in favor of the Email Integration. Lime Inbox should NOT be implemented in new projects.

Requirements

In general

• Customer needs to be hosting the inbox in Exchange Online to be able to setup a Azure Application. Exchange Online is always a part of Office 365, but can also be configured for on-premise Exchange Servers in so called Exchange Server hybrid deployments. Note that the inbox that Lime-Inbox uses must be hosted online. What versions of on-premise Exchange that supports hybrid deployment can be found here: Hybrid deployment prerequistites.
• Customer needs to grant permission for Lime to use their domain if autoreply is used. Instructions can be found here.
• TRAML is used for auto replies. This is only applicable if an auto-reply is needed. See TRAML Requirements.
• Lime CRM Solution
• If you are using inbox to generate helpdesk, make sure you read this
• If the language en_us is not active in LISA you need to define what language the scheduled task should use in the server config.
• The customer have to make sure that they have their email server set to not send out reciepts on emails.

Cloud

• Isolated application

On-premise

• Lime-inbox<4.4.2 Lime CRM 2020.3(2.114.0) - Zugspitze or later
• Lime-inbox>4.4.2 Lime CRM 2022.3.1013(2.437.0) - Rysy or later
• Lime needs access to internet (to Microsoft Graph API).
• More detailed information regarding networking access can be found here.