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Warning

Lime Inbox is being deprecated in favor of the Email Integration. Lime Inbox should not* be implemented in new projects.

Requirements

In general

  • Customer needs to be hosting the inbox in Exchange Online to be able to setup a Azure Application. Exchange Online is always a part of Office 365, but can also be configured for on-premise Exchange Servers in so called Exchange Server hybrid deployments. Note that the inbox that Lime-Inbox uses must be hosted online. What versions of on-premise Exchange that supports hybrid deployment can be found here: Hybrid deployment prerequistites.
  • Customer needs to grant permission for Lime to use their domain if autoreply is used. Instructions can be found here.
  • TRAML is used for auto replies. This is only applicable if an auto-reply is needed. See TRAML Requirements.
  • Lime CRM Solution
  • If you are using inbox to generate helpdesk, make sure you read this
  • The language en_us needs to be active in LISA for the scheduled tasks to run.
  • The customer have to make sure that they have their email server set to NOT send out reciepts on emails.

Cloud

  • Isolated application

On-premise

  • Lime-inbox<4.4.2 Lime CRM 2020.3(2.114.0) - Zugspitze or later
  • Lime-inbox>4.4.2 Lime CRM 2022.3.1013(2.437.0) - Rysy or later
  • Lime needs access to internet (to Microsoft Graph API).
  • Public access to Lime is needed (or whitelisting of messages from the Azure AD Application to the lime server / relevant endpoints)
  • The customer needs to make sure that the external DNS that is configured for the inbox and recovery endpoints is also reachable from within the application-server. Otherwise the recovery functionality won't work.
  • More detailed information regarding networking access can be found here.